1Agreement to Terms

By accessing evolvrasupremis.com or engaging with our brand voice and messaging development services, you're agreeing to these terms. If you represent a company or organization, you confirm you have the authority to bind that entity to this agreement.

We update these terms occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll post the updated version here with a new effective date. Continuing to use our services after changes means you accept the revised terms.

2Definitions

To keep things clear, here's what we mean when we use certain terms:

3Using Our Website

Our website exists to help you understand what we do and how we might work together. You're welcome to browse, read our content, and reach out to us. That said, there are a few things we need to cover:

What You Can Do

• Browse and read content for your own business planning and research
• Contact us through provided forms or contact information
• Share links to our website with others who might find it useful
• Reference our publicly available content with proper attribution

What You Can't Do

• Copy, reproduce, or republish our content without explicit permission
• Use automated systems or bots to scrape or harvest content from our site
• Attempt to gain unauthorized access to any part of our systems
• Impersonate us or suggest a relationship that doesn't exist
• Use our website for any illegal purpose or to violate any regulations
• Introduce malicious code, viruses, or anything harmful to our systems or other users

We monitor our website for security and may block access if we detect problematic activity. This isn't about being unfriendly—it's about protecting both our work and other users.

4Service Engagement and Scope

Every project starts with a conversation about what you need. Once we both agree on scope, timeline, and investment, we'll document everything in a separate service agreement or proposal that works alongside these terms.

How We Work

• Initial consultation to understand your business and messaging needs
• Detailed proposal outlining deliverables, timeline, and investment required
• Signed agreement before work begins
• Regular check-ins and collaboration throughout the project
• Delivery of materials according to agreed timeline
• Revisions as outlined in your specific agreement

Each service agreement specifies what we're creating, when you'll receive it, and what revisions are included. We believe in clarity from the start—surprises aren't helpful for anyone.

5Intellectual Property and Ownership

This is where things get specific about who owns what. We want you to own and benefit from the work we create together, but we also need to protect our methods and ongoing business.

What You Own

Once your project is complete and payment is received in full, you own the final deliverables we've created specifically for you. This includes:

• Brand voice guidelines and messaging frameworks developed for your business
• Copy and content written specifically for your use
• Custom strategies and recommendations documented in your deliverables
• Final versions of all materials outlined in your service agreement

What We Retain

We keep ownership of:

• Our underlying methodologies, frameworks, and processes
• Templates, tools, and systems we use across multiple clients
• General knowledge and expertise gained through our work
• Rights to showcase work in our portfolio (with your permission)

Think of it this way: you own the house we built for you, but we keep the blueprints and construction methods we use for all our clients. You can use your deliverables however you need for your business. We continue using our approach to help other clients.

Portfolio and Case Studies

We'd love to show your project as an example of our work, but we always ask permission first. You can say no without any impact on our relationship or the quality of our work. If you agree, we'll discuss exactly what we'll share and give you approval before anything goes public.

6Payment Terms and Policies

Your specific project will have payment details in its service agreement. These general terms apply to all engagements:

Payment Structure

• Initial deposit required before work begins (typically 50%)
• Remaining balance due upon project completion or according to agreed milestones
• All amounts quoted in Taiwan dollars unless otherwise specified
• Payment accepted via bank transfer or other methods specified in your agreement

Late Payments

We understand things happen. If you're going to miss a payment deadline, let us know. We're reasonable people and can usually work something out. However, if payment becomes significantly overdue:

• Work may be paused until payment is received
• Final deliverables will be withheld until all payments are complete
• Ownership rights don't transfer until full payment is received

Refund Policy

Because our work is custom and time-intensive, deposits are generally non-refundable once we've begun your project. If you need to cancel:

• Before work starts: deposit minus administrative costs may be refunded
• After work begins: you pay for work completed to date
• You receive any completed deliverables upon final payment

If we can't deliver what we promised through our own fault, we'll make it right or provide an appropriate refund. We stand behind our work.

7Confidentiality and Privacy

You'll likely share sensitive business information with us. We take that trust seriously and protect what you share.

What We Keep Confidential

• Your business strategies, plans, and proprietary information
• Financial data, customer information, and internal metrics you share
• Unpublished content, upcoming launches, and strategic initiatives
• Any information you specifically identify as confidential

We won't share your confidential information with anyone outside our team unless required by law or you give us permission. Our team members who work on your project understand these obligations.

What Isn't Confidential

Information that's already public, things we knew before working with you, or knowledge we develop independently aren't covered by confidentiality. This is standard—we can't protect information that's already out there.

Your Data

We collect minimal personal information—mainly what you provide when contacting us or engaging our services. We use it only for providing services, communicating about projects, and occasional relevant updates. We don't sell your information or use it for unrelated purposes.

8Warranties and Disclaimers

We're good at what we do and stand behind our work. But we also need to be realistic about what we can and can't promise.

What We Promise

• We'll provide services with reasonable care and professional skill
• We'll meet deadlines we commit to in writing
• Our work will be original and won't infringe on others' rights
• We'll honor the confidentiality obligations described in these terms

What We Can't Promise

Messaging and brand voice work is part art, part strategy. Results depend on many factors outside our control—your market, timing, implementation, and dozens of other variables. So we can't guarantee:

• Specific business outcomes, sales increases, or revenue growth
• How your audience will respond to new messaging
• That competitors won't respond or that market conditions won't change
• Outcomes that depend on your implementation or external factors

We'll create the best possible messaging strategy based on our expertise and your needs. How you use it and how the market responds involves too many variables for guarantees.

9Limitation of Liability

This section addresses worst-case scenarios. We don't expect problems, but responsible businesses plan for every possibility.

To the maximum extent permitted by law, we're not liable for indirect, consequential, special, or punitive damages arising from our services or website. This includes lost profits, lost business opportunities, or other indirect losses—even if someone told us they might happen.

Our total liability for any claims related to our services is limited to the amount you actually paid us for those services. If something goes wrong with free content on our website, our liability is limited to what you paid for it—which is nothing.

This sounds harsh in legal language, but here's what it means practically: if we make a mistake in our work, we'll fix it. If we can't fix it, we'll refund what you paid. What we won't be responsible for is your lost business opportunities or other indirect effects, because those depend on too many factors outside our control.

Some jurisdictions don't allow these limitations, so they may not apply to you. Nothing here limits liability for fraud, gross negligence, or anything else that can't legally be limited.

10Your Responsibilities

Good work happens through collaboration. Here's what we need from you to do our best work:

During Our Engagement

• Provide accurate information about your business, audience, and goals
• Share relevant background materials and context we need
• Respond to questions and requests for feedback within agreed timeframes
• Review deliverables and provide specific, actionable feedback
• Pay according to the agreed schedule
• Let us know promptly if something isn't working or expectations aren't clear

For Information You Provide

You confirm that:

• You have rights to share any materials you provide us
• Information you give us is accurate and complete
• Using what you provide won't infringe on anyone else's rights
• You have authority to make decisions and approve our work

If something you tell us isn't accurate or you don't have rights to materials you share, that creates problems for both of us. We rely on you for accurate information to do good work.

11Termination

We hope every project ends with great results and happy clients. But sometimes things don't work out, and it's better to part ways professionally.

How Either Party Can End Things

Either of us can terminate our service agreement with written notice. What happens next depends on timing:

• If you end things: you pay for work completed to date, receive delivered materials, and forfeit any deposit
• If we end things: we refund any payment for work not yet completed, deliver what we've finished, and explain why
• Confidentiality obligations continue even after termination
• You only own deliverables that were fully completed and paid for

We rarely terminate client relationships, but we will if payment becomes seriously overdue, you violate these terms, or if the working relationship becomes untenable. We'll always try to resolve issues first.

12Dispute Resolution

If something goes wrong, let's talk first. Most issues resolve through honest conversation. But if we can't work it out:

• We'll first try to resolve disputes through good-faith negotiation
• If that doesn't work, we'll consider mediation before any legal action
• Any legal disputes will be governed by the laws of Taiwan
• Exclusive jurisdiction lies with courts in Taoyuan City, Taiwan

Legal action should always be a last resort. We're committed to handling disagreements professionally and fairly.

13Changes to Services and Terms

We occasionally update our services, website, and these terms. When we do:

• Active projects continue under the terms agreed when they started
• New projects fall under current terms
• Significant changes will be posted with a new effective date
• We'll notify active clients of changes that might affect their projects

We may also update, modify, or discontinue parts of our website or services. We'll try to avoid disrupting active projects, but we reserve the right to make necessary changes.

14General Provisions

Complete Agreement

These terms, together with any service agreement you sign, represent our complete understanding. They replace any previous discussions or agreements about using our website or services.

Severability

If any part of these terms turns out to be unenforceable, that part gets modified to be enforceable while preserving its intent. The rest of the terms stay in effect.

No Waiver

If we don't immediately enforce a part of these terms, that doesn't mean we waive our right to enforce it later. Being flexible in one situation doesn't set a permanent precedent.

Assignment

You can't transfer your rights or obligations under these terms without our written consent. We can assign our rights to a successor business if we sell or reorganize.

Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond reasonable control—natural disasters, wars, pandemics, government actions, or similar events. We'll communicate promptly and work to minimize impact.